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Unreasonable hospitality : the remarkable power of giving people more than they expect

Guidara, Will2024
Books, Manuscripts
Here are essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation.
Imprint:
London : Ebury Edge, 2024.London : Ebury Edge, 2024.
Collation:
272 pages ; 24 cm
ISBN:
9781529146813 (hbk)
Dewey class:
658.812
Language:
English
BRN:
2897316
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